Our aim is to provide you and your family with the dental treatment you require in a pleasant, helpful and friendly atmosphere.
Ness Bank Dental Practice takes complaints very seriously, and we have a detailed complaints procedure to help us ensure we address any complaints fairly and quickly.Please ask any member of staff if you are unhappy with the way you have been treated or any of the services we have provided.
We hope we can always get to the bottom of any complaint that is made and we ask that you allow us every opportunity to put right any concerns you have. After this, if you still wish to complain about NHS services in Highland you can contact:
The Complaints Team
PO BOX 5713
Inverness IV1 9AQ
In an emergency during normal surgery hours, telephone the surgery for advice and if treatment is essential we will do our best to arrange an appointment within 24 hours.
All patients currently registered with Ness Bank Dental Practice with a dental emergency out of normal surgery hours, over the weekend, or on public holidays should contact NHS 24 on 08454 24 24 24.
Registered patients can also contact the main surgery number for a recorded message regarding emergencies out of normal surgery hours